Return/Refund Policy

At Amore Gift, we strive to create high-quality, durable metal signs. Our goal is to ensure your complete satisfaction with every purchase, and if you are not happy with your new metal sign, you can rest assured that we will try our best to make it right!

Please read our returns/refund policy below for custom/personalized and non-custom metal signs and reach out to our support team at Support@amoregift.com if you have any questions or concerns.

                 RETURNS/REFUNDS                    

                                                                 Metal Art: 

Personalized/Custom Metal Signs:

     We cannot accept returns or exchanges on personalized/custom metal signs. These metal signs are made to order just for you, and they cannot be restocked! Therefore, we cannot accept their return, but please reach out to our customer support team if there is something wrong with your order, and we will try our best to assist you. 

     Please Note: We cannot accept returns or exchanges on custom/personalized metal signs that have spelling errors on the customer’s end. Please make sure to double check the spelling before submitting your order. If you place your order and realize you have made a mistake, please reach out to us at Support@amoregift.com, within 4-hours! We cannot adjust an order if it has already gone into production! 

Non-Custom/Personalized Items:

We have a 30-day return policy for non-custom metal signs, which means you have 30 days after receiving your item to request a return for non-custom items. We will deduct a 30% restocking fee and the customer will be responsible for all return shipping charges.

Please Note: We will not accept returns that have surpassed the 30-day window!

To be eligible for a return, your item must be in the same condition that you received it in, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Support@amoregift.com. 

Please make sure to submit clear pictures of your item, along with your name, order number, and the reason for your request.

If your return is accepted, we’ll send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted!

All online orders that need a return, refund or exchange must be made through our return process by contacting our customer support team at Support@amoregift.com. 

DAMAGED/WRONG METAL SIGN

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We ask that you take clear pictures of your metal sign and submit them along with your name and order # within 24-hours!

                           PACKAGE PROTECTION PLAN

We have listened to your feedback, and we understand the importance of an effective returns process. That is why we worked hard to create a smooth and worry-free process for returns. (Available for purchase!)

Our plan allows you to start the claim process within 72 hours instead of the usual 24 hours!

Please read our Protection Plan Highlights, as well as our terms and conditions below:

Comprehensive Package Protection Plan includes:

1. Product lost in transit:

In the event that your product goes missing in transit, our protection plan has you covered. Please reach out to us within 72 hours of delivery date to start your claim process, and we will walk you through the necessary steps to get your claim processed in a timely manner. 

2. Product damaged in transit

Our plan also includes coverage for damaged and defective metal signs. Please inspect your product as soon as you receive it and contact us within 72 hours to start your claim process. 

              Terms and Conditions:

Claims must be filed within 72 hours of delivery:

• We understand that sometimes starting a claim process can be frustrating, but we ask that you please contact us within 72 hours of delivery. We cannot accept a claim once the 72 hours have passed. Keep in mind that this includes weekends! 

• Our plan includes only one replacement / repair per item. 

• When submitting your claim, please send clear pictures of the defective product to our Customer Support Team, if you are seeking to return/replace the item because of damage or because you received the wrong item. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@amoregift.com.

If you have further questions or concerns, please do not hesitate to contact us at Support@amoregift.com.